FAQ

Picture the MegaSupa Market as Southern Africa’s first digital mall with a never-ending stream of visitors. It is open 24/7/365 for your convenience. This marketplace will plug you up to the freshest and latest tech products, sneakers and sunglasses that you’ll get at an affordable price. This marketplace also offers you to stay in touch with your favourite celebrity in regards to what products they prefer using. MegaSupa has a platform for up and coming brands and businesses to sell their goods on the marketplace, it’ll give you an opportunity to support local businesses that are on the come up.

Shopping on the MegaSupa Market will serve you a unique and smooth user journey that delivers your product in a brand-new condition. It’s the first of its kind, why not be Mega?

Of course. We do not sell, accept, or otherwise deal with counterfeits. All products sold are legit products and services from the brands you know and love. They are from genuine vendors that we trust.

Yes. All imagery is of the actual product that you will receive. We strive to provide the highest clarity we can offer.

To register as a user, go to the menu. Click “my Account” at the top of the MegaSupa website and create an account. We’ll need your e-mail address, and a password of strong characters

Its very simple:

1. Find the product you wish to buy

More detailed product-specific searches in the top navigation bar of Stores and Shop by Category navigation menus. When you find a product that sparks your interest, click the title or name of the product to see its details, including availability and dispatch estimate times.

2. Add to cart

Found the products that tickle your fancy? Click on Add to cart. Your shopping cart contains all the products that you have selected to buy. Once you’ve added a product to your shopping cart, you can go back and keep searching and adding to your cart. You can access the contents of your shopping cart at any time by clicking on the basket button at the top right of any page on the MegaSupa website.

3. Check out

To enter checkout, go to your shopping cart and click on the “Proceed to Checkout” button.

You will now be prompted to log in or register, if you are not already logged in.

Select your delivery address, create a new delivery address.

Select your payment method, insert any voucher or promotional coupon details, and click on the ‘Place Order ‘button on the bottom right of the page.

Select your preferred delivery option from those available and click on the ‘Place Order ‘button on the bottom right of the page.

Choose your payment method and follow the steps to complete payment, then click on ‘Complete Payment to complete the order.

A complete order summary will now display with all the details of your complete order.

If you can’t get your payment to go through, and you’re sure you’ve input all your details correctly, it may be that your card provider has put a block on internet transactions or that there’s a problem with your card. You might want to try using an alternative method of payment, or a different credit or debit card. Contact needs to be made with the provider to ensure cards are active for online shopping.

Credit card

If the Vendor accepts credit cards directly, you’ll be able to use the following cards to complete your purchase. (A debit or bank card with one of these logos should also work.

• Visa
• MasterCard

This article offers tips in case you have trouble with your card.

You may see a pending transaction on your credit card bill for a small amount.

This is a pre-authorization test to ensure your card is valid. Once your card has been validated, it will be

dropped from your statement.

Instant EFT

Instant EFT can suggest you from which bank money will transfer. So, user have to choose bank first and

then make a proceed further.

Bitcoin

Once user choose Bitcoin transaction, then scan your QR code to transact directly or user can use Bitcoin Wallet

by clicking “Access to your Bitcoin Wallet” button.

Debit Card

User can do a transaction by Debit card also. By putting all info that requires, user

have to follow the given instructions on the screen.

These are the latest security implementations to secure customers who are shopping online. They have recently been implemented by all relevant banks and require users who wish to purchase anything online to register their credit or debit cards for this purpose. Once your card is registered, you will receive an OTP (One Time Password) which allows you to complete your transaction. Registering your card does not take long, and you would need to do this ASAP.

Log your exchange / return request on the website or app
Login to your MegaSupa account on the website and initiate the exchange or return process by completing the online request form.

Click here to log your exchange or return now.

2. Prepare the return parcel
   Pack the product in its original packaging (if you still have it), and into a shipping box or other packaging to protect the products during transit. Remember that if you are returning a product because you changed your mind, you must have the original product packaging – which must be intact and undamaged (but you do not have to have the original shipping packaging).

Please include the return reference (the RRN number at the top of your email) in or on the outside of the parcel so that we can easily identify your return.

3. Courier collection
   Our couriers will contact you within 1 to 2 business days after you have logged your return, to arrange the collection.
4. Exchange or replacement / account credited
   Once your returned product has been validated by Vendors, your account will be credited, unless you have requested a replacement or an exchange.

Once your MegaSupa account has been credited, you can use the credit towards other purchase on the website.

Alternatively, once you have received confirmation that your account has been credited, you can request a refund instead of the credit.

If you’re returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.

If you have used a Gift Voucher or Promotional Coupon on an order from which you are returning one or more products, please refer to our terms and conditions here for more information on how these credits and refunds will be processed.

The vendor might charge you for courier fees for returning the product.

In general, once we have received the returned product, your return request will be processed within 10 days. Once your returned product has been validated, your account will be credited, unless you requested a replacement, refund or an exchange.

However, for products that fall within the extended supplier’s warranty, the process can take up to 30 days. At that stage, because we want your experience to be as good as possible – if the supplier or manufacturer has offered you a repair/ replacement but it takes longer than 21 days to resolve the matter, we will get in touch with you to see if you would rather receive a credit/ refund directly from us.

For refunds, please note that your bank can take 3-5 business days to clear the funds back into your bank account.

You will receive an email notification once your return has been received at our station.

When logging your exchange/return request, you can select a preferred action. While we will do our best to fulfil this preference, we cannot guarantee that the option will be available, and this is also dependent on the outcome of the return. The available options are dependent on the reason for the return, and include the following:

• Credit my account – The amount is credited to your MegaSupa account.
• Exchange – You can request an exchange if you’d like a different size and/or colour of the same product, which is available. Exchanges are only available for apparel, sportswear and shoes that have a size or colour variation.
• Refund – Once you have received confirmation that your account has been credited, you can request a refund instead of the account credit. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment
• Replace this product – If you have received a product in a defective or damaged condition, you may request a replacement product, if it is available.

Fashion and sportswear products can be exchanged for a different size or color variation if available. If you want to exchange your item for a different size or color, you can return it to us at no charge, provided that (same as above)

If you want to exchange a qualifying product for a different size or colour, simply return the original product within 30 days of delivery for a free exchange.
To request an exchange:

1. Login to your MegaSupa account and go to My Account > Goto Dashboard > Goto Orders > Click on Exchange butto
2. Select the Exchange/Return button
3. Find the product you wish to return and click the ‘Exchange’ button
4. Complete the return request form:
5. • Select the “Reason for return” as “I want to exchange it for a different size/color”
   • Select your preferred action as “Exchange”.
   • Specify the new size and/or color required in the field provided.
   1. Submit the request.

   We will confirm via email within 1-2 business days whether the requested product is available and will provide further instructions for the collection of the return product.

   If the requested product is available, our courier will deliver it and collect the unwanted product in a single visit. Our couriers will contact you to arrange the exchange.

If you notify us within 7 days of damage to your goods occurring on delivery of your order, you can return it to us at no charge and, if stock is available, we will do our best to immediately arrange a replacement. If your return request falls within this policy and is deemed eligible for a return, we will:

• replace the correct product to you (if the correct product is available) or;
• credit your account with the purchase price of the product or;
• refund you with the purchase price of the product.

Once you have placed your order, we are unable to make any changes to your order, including the quantity of Goods ordered or the delivery address. This clause does not impact your legal rights to cancel or any rights to return you may have for the particular purchase.

Get in touch with us here to cancel an item or a complete order.

If the order has not yet been paid for, it can simply be cancelled.

If it has been paid for, you have the option of a credit or a full refund.

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Unfortunately not.

If you received an incomplete delivery you can notify us here, then our friendly customer service team will be in touch with you to assist.

If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.

We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.

On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that your account was registered with and click ‘Submit ‘. We will email you a link to this email address which you can click on to reset your password.

If you buy anything above R500, your delivery will be free.

You can send us an email at support@megasupa.com or hit us up on the various social media platforms.

It’s easy to set up a shop on MegaSupa and it comes with no sign-up costs. Create an MegaSupa account (if you don’t already have one), You must have to apply as a Vendor, then your application will be assessed and approved by our Admin team so as you will receive an email from us then after Login, fill the application form, create a listing, set a payment method (how you want to be paid) and finally set a billing method (how you want to pay your MegaSupa fees). If you have missing information on your vendor application, you will receive an email directing you to what information is needed to complete your onboarding. As soon as all your information is in, we will welcome you to the MegaSupa family and offer you all the perks of being part of this marketplace.  You can contact us at support@megasupa.com for more information.

MegaSupa allows established and aspiring brands or stores to market themselves reach out to a large number of potential buyers. We provide you with a helping hand when it comes to marketing your business, we will equip you with skills to do that. Our USP is that we collaborate with celebrity influencers that have large individual followers and they will drive them to the website where they will see your business. We will offer you our marketing expertise with absolute convenience to you.

MegaSupa provides a marketplace for crafters, artists and collectors to sell their products on this website. You need to have a look at our terms and conditions to see what products you can sell.

No, a credit or debit card is not required to create a shop. To be verified as a Vendor you have the choice to use either a credit card or to register via PayU. You will not incur any charges until you open your shop and publish your listings

If you accept payments with PayU, funds from PayU sales on MegaSupa will be deposited into your PayU account. We encourage Vendors to use a PayU Business account and not a Personal account, as personal accounts are subject to monthly receiving limits and can’t accept payments from buyers that are funded by a credit card.